According to Official Letter No. 3882/TCT-VP dated August 30, 2024, despite many efforts to resolve the backlog of work, some units still have delays in processing administrative procedures, affecting the rights of taxpayers.

In view of this situation, the General Department of Taxation requires the Tax Departments of provinces, cities, and subordinate units to strictly implement the following contents:

• Review and finalize pending backlog of work: Units must focus on promptly processing administrative procedures and difficulties of taxpayers, especially those that are overdue. Issues beyond their authority must be reported to higher levels for timely resolution.
• Report on the resolution of difficulties: Tax Departments must review, compile, and report to the General Department of Taxation on difficulties and proposals that have been previously presented but have not yet been resolved.
• Speed ​​up the progress of resolving difficulties: Subordinate units of the General Department of Taxation must have specific solutions to speed ​​up the progress of resolving difficulties and proposals of the Tax Departments and organizations, individuals.

The objective of this letter is to:

• Improve the efficiency of administrative procedure resolution: Reduce the time and procedures, creating favorable conditions for taxpayers.
• Build a transparent and fair business environment: Ensure the legitimate rights of taxpayers and create confidence for businesses investing in Vietnam.
• Improve the image of the tax sector: Contribute to building the image of a professional tax sector that is dedicated to serving the people and businesses.

The message that the General Department of Taxation wants to convey: 

Through this letter, the General Department of Taxation wants to affirm its determination to reform administrative procedures and create a favorable business environment. At the same time, this is also a reminder to subordinate units of their responsibility in serving the people and businesses.

Conclusion:

The issuance of the above directive by the General Department of Taxation demonstrates the tax sector’s concern for improving service quality and creating favorable conditions for taxpayers. This is a positive step in building a modern public administration that serves the people.